• We highly value all our customers and prioritize delivering our merchandise to them swiftly.

  • Order Processing Time

  • As soon as you place your order, we begin customizing your shades to ensure rapid delivery. Production and packaging typically require 2-10 business days. Please note that our manufacture operates during standard business hours from Monday to Friday, excluding holidays.

  • delivery Time

  • We provide free shipping across the US and internationally using UPS, FedEx, and DHL Express. Once your order leaves our warehouse, delivery usually takes between 3 to 18 business days, depending on the destination.

  • SHIPPING COSTS

  • We offer free shipping to the USA and worldwide via UPS, FedEx, DHL, and USPS.

  • RETURN & REFUND POLICY

  • For custom products, Canisteo does not accept returns, but if the fault is from the Canisteo, we provide refunds or remake the products.

  • Order Cancellation:

  • If you reach out to us soon after making your purchase, we can cancel the order and fully refund your money. However, as all orders are custom-made, cancellation is not possible once production has begun.

  • About Taxes

  • Occasionally, orders might incur customs fees charged by your government, not our website. Unfortunately, we cannot control these charges and they must be paid by you. We regret any inconvenience this may cause. For more details on customs fees, duties, and taxes, please consult your local customs office.

  • Unreceived Items

  • If you've placed an order but haven't received it, despite the tracking status indicating it has been delivered, you should contact the carrier to locate your package. We do not have control over the package once it is with the carrier. However, if you continue to face issues, please reach out to us at support@canisteoblinds.com